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Shopping FAQs

Please find below our shopping frequently asked questions.  If your questions still aren't answered please contact support@hostarotableware.com and we will support you. 


What are your shipping costs?

€3.95 for orders under €75 in Republic of Ireland. €9 for orders under €100 in Republic of Ireland. Free shipping for orders over €75 in Republic of Ireland. And free shipping for orders over €100 in United Kingdom.

Should you wish to exchange or return an item, please return the item(s) within 14 days of receiving your order.
For Republic of Ireland and Northern Irleand customers:
We have partnered with DPD to ensure a smooth process for our customers. Visit www.dpd.ie/Returns
- Select Hostaro Tableware
- Include the order number
- Select reason for return
- Complete the form and pay a flat fee of €5.50 per parcel
- And print off label

What is your returns policy?  For UK customers from England, Scotland & Wales:
We are working on an easier solution for you for returns. In the meantime we recommend you return your items through a tracked and traceable postal / courier service of your choice to the address below:
Hostaro Tableware,
2 Cabinteely close,
Dublin 18.
I like your products but I prefer silver.  On many of our products we can order our items in silver. We can create a special order. Please contact support@hostarotableware.com to request this. There will be no extra costs to this. Depending on the product you'd like it can take a few weeks to be delivered.
I like your French Linen but I'd like it in a different size / colour We can arrange special orders for this in a different colour or size. Please contact support@hostarotableware.com and we can arrange this for you. There will be no extra cost for this, except delivery, 
I want to purchase a product I've seen online but it says pre-order. When can I find out when it's going to deliver? We include the available date coming into Hostaro Tableware in the description which we will highlight in bold. And when you hover over the pre-order button you will see the available date. 
What is your packaging like? Currently: Our dinnerset and serveware from Porcel all come in a Hostaro Tableware navy luxury gift box. Our cutlery from WMF also come in a luxury Hostaro Tableware giftbox with a black suede interior. Other products will come in its own branded packaging. And are all ready for use or to give as a gift. The outer packaging is in either a white or kraft delivery box. With branded tape to secure the outside of the box. Inside the box there is luxury white or blue tissue and an envelope with a thank you card and your receipt..