Please find below our shopping frequently asked questions. If your questions still aren't answered please contact firstname.lastname@example.org and we will support you.
|What are your shipping costs?||
€3.95 for orders under €75 in Republic of Ireland. €9 for orders under €100 in Republic of Ireland. Free shipping for orders over €75 in Republic of Ireland. And free shipping for orders over €100 in United Kingdom.
Should you wish to exchange or return an item, please return the item(s) within 14 days of receiving your order.
|What is your returns policy?||For UK customers from England, Scotland & Wales:
We are working on an easier solution for you for returns. In the meantime we recommend you return your items through a tracked and traceable postal / courier service of your choice to the address below:
2 Cabinteely close,
|I like your products but I prefer silver.||On many of our products we can order our items in silver. We can create a special order. Please contact email@example.com to request this. There will be no extra costs to this. Depending on the product you'd like it can take a few weeks to be delivered.|
|I like your French Linen but I'd like it in a different size / colour||We can arrange special orders for this in a different colour or size. Please contact firstname.lastname@example.org and we can arrange this for you. There will be no extra cost for this, except delivery,|
|I want to purchase a product I've seen online but it says pre-order. When can I find out when it's going to deliver?||We include the available date coming into Hostaro Tableware in the description which we will highlight in bold. And when you hover over the pre-order button you will see the available date.|
|What is your packaging like?||Currently: Our dinnerset and serveware from Porcel all come in a Hostaro Tableware navy luxury gift box. Our cutlery from WMF also come in a luxury Hostaro Tableware giftbox with a black suede interior. Other products will come in its own branded packaging. And are all ready for use or to give as a gift. The outer packaging is in either a white or kraft delivery box. With branded tape to secure the outside of the box. Inside the box there is luxury white or blue tissue and an envelope with a thank you card and your receipt..|